Domestic Shipping:

Standard Shipping: All orders are processed within 1-2 business days. Once processed, orders are shipped via standard shipping, which typically takes 3-5 business days for delivery. Express Shipping: If you need your items faster, we offer express shipping options at checkout. Express orders are processed within 1 business day and delivered within 1-2 business days.

International Shipping:

We offer international shipping to select countries. Delivery times vary based on location but typically range from 7-14 business days. Please note that international orders may be subject to additional customs fees and import duties.

Shipping Costs:

Shipping costs are calculated at checkout based on the weight of your order and the shipping method selected.

Order Tracking:

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can track your order on our website or the carrier's website.

Lost or Damaged Packages:

If your package is lost or arrives damaged, please contact our customer service team at [email protected] within 7 days of the delivery date. We will assist you in resolving the issue.

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Return Policy:

Satisfaction Guarantee:

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your product, you may return it within 30 days of purchase for a full refund or exchange.

Return Eligibility:

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.Please include your receipt or proof of purchase with your return.

Return Process:

Contact Us: Email our customer service team at [email protected] to initiate a return. Include your order number and reason for the return.

Return Authorization: Once your return request is approved, you will receive a return authorization number and instructions on how to send your item back to us. Shipping: Pack your item securely and include the return authorization number. Ship the item to the address provided in the return instructions. We recommend using a trackable shipping service and purchasing shipping insurance.

Processing: Once we receive your return, we will inspect the item and process your refund or exchange within 5-7 business days. Refunds will be issued to the original payment method.

Non-Returnable Items:

Gift cards used or damaged items (unless they arrived damaged)

Exchanges:

If you wish to exchange an item, please follow the return process and specify that you would like an exchange. We will process the exchange once we receive and inspect the original item.

Return Shipping Costs:

Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.

Contact Us:

If you have any questions or need assistance, please contact our customer service team at:

The Captain CBD

Email: [email protected]

Phone: 123-456-7890

Address: 123 House St, CA 92420